Return and Refund Policy

Return & Refund Policy – Fashion Art 30Inc

Last Updated: August 25, 2025

At Fashion Art 30Inc, we want you to be delighted with your purchase of clothing, accessories, and footwear. Our Return & Refund Policy is designed to ensure a hassle-free experience if you need to return or exchange an item. Please review the details below to understand our process.

1. Return Eligibility

  • Timeframe: Items may be returned within 30 days from the delivery date, as indicated by the tracking information.

  • Condition: Items must be unworn, unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

  • Eligible Items: Most clothing, accessories, and footwear are eligible for return, except for items marked as “final sale” or “non-returnable” at the time of purchase (e.g., certain sale items, undergarments, or personalized products).

  • Proof of Purchase: A valid order number or receipt is required to process returns.

2. Return Process

To initiate a return:

  1. Contact our customer support team at [email protected] within 30 days of delivery.

  2. Package the item securely in its original packaging, including all tags and accessories, and include the RAN in the package.

  3. Ship the package to the return address provided by our team, using a trackable shipping method.

  • Return Shipping Costs: You are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we are not liable for lost return packages.

  • Return Address: The return address will be provided upon approval of your return request.

3. Refund Policy

  • Refund Eligibility: Refunds are issued for eligible returns once we receive and inspect the item(s). Refunds will be processed to the original payment method within 10 business days of receiving the return.

  • Refund Amount: Refunds include the item’s purchase price, excluding original shipping fees. If your order qualified for free shipping (orders over $100), no deductions apply.

  • Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return shipping label and offer a full refund or replacement, at your choice, upon receipt of the item.

  • Non-Refundable Items: Final sale items, gift cards, and certain accessories (e.g., undergarments, swimwear) are not eligible for refunds unless defective.

4. Exchanges

We offer exchanges for items of equal or lesser value, subject to availability. To request an exchange, follow the return process and specify your preferred replacement item. You are responsible for any price difference and additional shipping costs unless the exchange is due to our error.

5. International Returns

International customers may return items within 30 days, following the same process. You are responsible for return shipping costs and any applicable customs duties or taxes. Refunds will be issued in USD to the original payment method, excluding international shipping fees.

6. Damaged or Lost Returns

We are not responsible for return packages lost or damaged in transit. We recommend using a trackable and insured shipping method. If an item arrives damaged due to shipping, please contact us immediately at [email protected].

7. Policy Updates

We may update this Return & Refund Policy periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

For questions or assistance with returns and refunds, please contact: Fashion Art 30Inc
Email: [email protected]
Address: No.242, Pham Van Dong Street, Hiep Binh Chanh Ward, Thu Duc District, Ho Chi Minh City, 700000

Thank you for shopping with Fashion Art 30Inc. We’re committed to ensuring your satisfaction with every purchase.